Terms & Conditions

 The M&C Loyalty Club Programme has been set up by the Millennium & Copthorne Hotels plc ("M&C") to recognise and reward the frequent guests of its hotels, worldwide.

The Benefits offered under the Programme shall, at all times, be determined by M&C at its sole discretion. M&C may, in determining the Benefits of the Programme, take into account the views of its affiliates or franchisees operating hotels under a franchise agreement with the M&C Group.

The brands currently participating in the Programme include Grand MillenniumGrand CopthorneMillenniumCopthorneM HotelStudio M HotelKingsgate.

Brands may be added or deleted, from time to time, at the sole discretion of M&C. The list of all participating M&C Hotels (the "Participating Hotels") appears on the M&C Loyalty Club website at www.mncloyalty.com. The list of Participating Hotels may be amended, at any time, at M&C's sole discretion.

I DEFINITIONS AND INTERPRETATIONS
II GENERAL
III MEMBERSHIP
IV POINTS
V QUALIFYING NIGHTS
VI REWARDS
VII BENEFITS & PRIVILEGES FOR M&C LOYALTY CLUB MEMBERS
VIII MISCELLANEOUS

I - DEFINITIONS AND INTERPRETATIONS

Where used in these Terms and Conditions, the words and expressions specified below shall have the meanings set out opposite them:

"Active Member" is defined as any Member having Points activity (accrual or redemption) within the preceding three (3) year period.

"Benefits" is defined in Part VII below.

"e-Vouchers" or “E-Vouchers” are defined in Part VI Paragraph 2 below, and are subject to the Terms and Conditions and such other terms as M&C may publish or issue to Members from time to time.

M&C" shall mean Millennium & Copthorne Hotels plc a public listed company incorporated in the United Kingdom and listed on the London Stock Exchange with its registered address at Victoria House, Victoria Road, Horley, Surrey RH6 7AF, United Kingdom.

"M&C Group" shall mean M&C and its related parents, subsidiaries, affiliates and associated entities (including those entities that manage the Participating Hotels).

"M&C Loyalty Club Website" is the website at www.mncloyalty.com on which the Programme Terms and Conditions and Participating Hotels as well as other relevant information relating to the Programme will be displayed, as the same may be amended, from time to time by M&C.

"Loyalty Points" or "Points" are defined in Part IV below.

"Member" means a person whose application for membership of the Programme has been accepted by M&C and who is subject to the Terms and Conditions (as defined below), including the membership terms set out in Part III hereof, and "Members" means each or all of the Members of the Programme (as applicable).

"Membership ID" means the 16-digit Member identification number or such other Member identification as M&C may provide.

"Participating Hotels" shall mean the M&C Group Hotels participating in the Programme from time to time, the details of which are given on the M&C Loyalty Club Website.

"Privileges" is defined in Part VII below.

"Programme" means the M&C Loyalty Club Programme established by M&C for the benefit of frequent guests of Participating Hotels.

"Qualifying Spend" means expenditures paid in full for room rates only for an overnight Qualifying Night stay at a Participating Hotel at the eligible room rates. Expenses for food & beverage, service charges, goods and services taxes (howsoever described) and other taxes and expenses included on the Participating Hotel's invoice for the Qualifying Nights shall not be included in any determination of the "Qualifying Spend". Expenditure at a Participating Hotel for non-eligible room rates including but not limited to:

  • Complimentary rooms;
  • Commissionable room rates booked via third parties for e.g. travel agents, online travel agents etc;
  • Room rates provided in conjunction with airline and/or travel industry discounts;
  • Room rates of airline crew members paid by the airline;
  • Room rates for group conventions or corporate meetings; or
  • Room rates for selected long-term stays;

shall not qualify as a Qualifying Spend.

Qualifying Spend also excludes gratuities, concierge and other hotel incidentals and non-hotel expenditures booked and paid for through the Participating Hotels.

"Qualifying Nights" is defined in Part V below.

"Redemption Partners" are independent merchants or Participating Hotels selected by M&C to supply the Rewards from time to time and may vary from country to country. The participating Redemption Partners will be listed on www.mncloyalty.com, as such list may be amended from time to time.

"Rewards" is defined in Part VI below and shall include, without limitation, "e-Vouchers" as defined in Part VI and such other merchandise and services as may be offered from time to time as rewards to Members for Points redemptions.

"Terms and Conditions" means these terms and conditions as amended by M&C from time to time.

"US Dollar" or "US$" shall mean the currency of the United States of America.

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II - GENERAL

1.         Programme Sponsor

The Programme is sponsored by Millennium & Copthorne Hotels plc of Victoria House, Victoria Road, Horley, Surrey RH6 7AF, United Kingdom, and will be administered in its name and on its behalf by CPRV Vision Management Pte. Limited, a company incorporated in Singapore with its principal place of business at 177 River Valley Road #05M-15, Liang Court Singapore 179030 until further notice.

2.         Programme Assignment

The rights and obligations of M&C under the Programme may be assigned or transferred by M&C at any time, and performance of all obligations of the Programme Sponsor shall thereafter be the responsibility of the assignee or transferee.  M&C shall, to the extent permitted by law, have no liability for the obligations of the transferee from and after the date of the transfer.  M&C may, without notice or consent, subcontract the operation of all or a portion of the Programme to a third party. 

3.         Programme Availability and Termination

Without prejudice to the right of M&C to amend certain terms from time to time as stated in these Terms and Conditions, M&C reserves the right to restrict, suspend, discontinue or cancel any part of or this entire Programme upon thirty (30) days' written notice posted on www.mncloyalty.com.  M&C will attempt to notify Active Members affected by any such restriction, suspension, discontinuance or cancellation by sending a notice to the electronic mailing address of such Active Members (the "Termination Notice"), but M&C shall not be liable for any failure to do so. No claims for Points will be accepted after the date of the Termination Notice. Any claims made but not approved by the date of the Termination Notice will be deemed invalid and of no effect. Members may redeem earned Points for Rewards up to ninety (90) days after the date of the Termination Notice. Points not redeemed within the said period will be forfeited.

4.         Changes in Terms and Conditions

M&C reserves the right to change, limit, modify or cancel the Programme, these Terms and Conditions, the Benefits and Privileges, the Participating Hotels, conditions of participation, Rewards and reward levels in whole or part from time to time. No Member shall have the right to object to any such change, limitation, modification or cancellation, even if the change, limitation, modification or cancellation affects or may affect the value of Points or Rewards already accumulated by that Member.


5.         Notice of Changes

Any changes made to the Programme or these Terms and Conditions or the Benefits and Privileges will be shown on www.mncloyalty.com and will take effect immediately unless otherwise stated. M&C will attempt to notify Active Members of the changes, by electronic mail or other means, but shall not be liable for any failure to do so. All announced changes will be binding on all Members.

6.         Employer Restrictions

M&C assumes no responsibility for compliance with any policy of the employer of any person desirous of participating as a Member, even if such policy prohibits or restricts the rights of the said would-be Member (or current Member, as the case may be) to participate in the Programme. Persons desirous of enrolling as Members are informed that participation in the Programme may require the prior approval of their employer. It shall be the responsibility of the person seeking membership of the Programme to obtain all necessary prior approvals for participation in the Programme. Members may be asked to confirm that they have obtained prior approval from their employer upon enrolment into the Programme, and by joining the Programme, each Member represents and warrants to M&C that such Member has obtained all required approvals from his or her employer and any other parties.

7.         Restricted by Law

This Programme will not be offered in jurisdictions where participation in such a rewards based membership programme is prohibited or restricted by law and/or where the award of points and/or the grant of rewards or benefits are not permitted by law or regulation; however, if for any reasons the Programme is deemed to be offered in any such jurisdiction, a Member’s participation in the Programme, and any Points, Rewards or Benefits and Privileges accrued, shall be deemed invalid without compensation. Persons domiciled in such jurisdictions should not knowingly apply for membership or seek to participate in the Programme. Applicants who are known to be domiciled or ordinarily resident in such jurisdictions will not be permitted to participate in or claim Points or Rewards or Benefits and Privileges under the Programme. Existing Members who become or are discovered to be domiciled in or ordinarily resident in such jurisdictions will have their membership of the Programme terminated by M&C forthwith upon it becoming aware thereof.

8.         Programme Violations and Release

Programme violations, fraud or abuse will be subject to appropriate administrative and/or legal action. M&C reserves all rights to take appropriate action including, without limitation, the right to require the forfeiture of all Points, Rewards and/or Benefits and Privileges issued pursuant to Point redemptions and any accrued Points in a Member's account, as well as cancellation of the Member's account and the Member's future participation in the Programme upon discovery of any violation of the Terms and Conditions or fraud or abuse on the part of a Member.

By participating in the Programme, Member agrees to release, discharge and hold harmless M&C and the M&C Group companies and their respective agents, directors, officers, and employees from all claims or damages arising out of any use or misuse of the Programme by Member.

9.         Programme Interpretation

Interpretations of the Terms and Conditions shall be at the sole and absolute discretion of M&C. The decision of M&C shall be binding on all matters concerning the Programme. Neither the Programme nor any Benefit and Privileges offered in connection with the Programme shall create, constitute or give rise to any legal or contractual rights in favour of the Members against M&C or any other member of the M&C Group.

10.         Restrictions

The booking of any accommodation, meeting venue or other services for which Points are claimed and awarded hereunder, shall at all times be subject to the Participating Hotel's terms and conditions. The Programme cannot be used in conjunction with any other promotion or rewards programme.

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III - MEMBERSHIP

1.         Conditions

To be eligible for membership under the Programme, the following conditions must be met:

  • The would-be Member must be an individual traveller or corporate guest. Membership will not be offered to any person who makes bookings or reservations for guests and/or for meeting rooms in any Participating Hotel for and on behalf of his or her employer;
  • The would-be Member must be at least 21 years of age or the age of majority in the jurisdiction of his or her residence, whichever is older;
  • Only one (1) account per Member is allowed.


2.         Exclusions

The following individuals are not allowed to participate to the Programme:

  • Travel agents and conference agents.
  • Corporate bookers and their secretaries, staff or personal assistants


3.         Participating Hotels

Only hotels being operated by an M&C Group company or a third-party franchisee under one of the following brands may participate in the Programme: Grand Millennium; Millennium; Grand Copthorne: Copthorne and Kingsgate.  Brands may be added or deleted, from time to time, at the sole discretion of M&C.

The Programme is currently available at Participating Hotels which are located in various countries around the world. The list of Participating Hotels and the countries in which they are located is shown on the Programme's website and is subject to change from time to time by notice posted on www.mncloyalty.com.

4.         Tier Levels

The Programme will have three (3) tiers, namely:

  • M&C Loyalty Club Classic;
  • M&C Loyalty Club Gold; and
  • M&C Loyalty Club Diamond

New Members will be enrolled in the M&C Loyalty Club Classic tier after they have registered online.

M&C Loyalty Club Gold membership will be awarded to Classic Members who have garnered eight (8) to nineteen (19) Qualifying  Nights within any continuous twelve (12) month rolling period.

M&C Loyalty Club Gold Members will start their membership term upon their qualification for the M&C Loyalty Club Gold tier, and their membership in the Gold tier will expire after twelve (12) months unless retention terms are satisfied. To retain the M&C Loyalty Club Gold tier membership, Members must have eight (8) to nineteen (19) Qualifying Nights during the twelve (12) month membership period.

Members who fail to meet the re-qualification criteria will be downgraded back to the M&C Loyalty Club Classic tier.

M&C Loyalty Club Diamond membership will be awarded to any Member (whether under Gold or Classic membership) who have garnered twenty (20) or more Qualifying Nights during any continuous twelve (12) month period. M&C Loyalty Club Diamond Members will start their membership term upon their qualification for the M&C Loyalty Club Diamond tier, and their membership in the Diamond tier will expire after twelve (12) months unless retention terms are satisfied. To retain the M&C Loyalty Club Diamond tier membership, Members must have twenty (20) or more qualifying room nights during the twelve (12) month membership period. M&C Loyalty Club Diamond Members who fail to meet the re-qualification criteria will be downgraded back to the M&C Loyalty Club Gold tier, in which event the Gold tier retention terms will apply.

Classic tier memberships do not have an expiry period subject to the Terms and Conditions.

5.         Registration Process

Members will be registered online or by invitation upon meeting the Programme's qualifying criteria. On registration, a Member will be sent his or her Membership ID by electronic mail. Upon receipt of this information, an applying Member must complete the mandatory registration details online at www.mncloyalty.com and confirm acceptance of these Terms and Conditions.

Use of the Membership ID for making reservations shall also imply the acceptance of these Terms and Conditions.

Members are responsible for restricting access to and maintaining the confidentiality of their membership account and Membership ID and Members agree to accept responsibility for the activities of anyone using their account.

6.         Rejection of Membership by M&C

M&C reserves the right at its absolute and sole discretion to refuse any application for membership without obligation to give a reason.

7.         Cancellation of Membership by M&C

M&C may at its sole discretion cancel the membership of any Member, revoke any and all unredeemed Loyalty Points collected by such Member and/or require the Member to forfeit any accrued Rewards and/or Benefits and Privileges for reasons that include, but are not limited to:

i.     violation of any of the Terms and Conditions by the Member;

ii.    misrepresentation of any information or any misuse of this Programme by the Member;

iii.   violation of any national, state or local law or regulation or other applicable law in connection with the use of membership benefits by the Member;

iv.   failure by the Member to pay for hotel charges or any other payments due to a Participating Hotel;

v.     fraud or abuse by a Member involving any aspect of this Programme;

vi.   the Member holding more than one active account; or

vii.  any action or conduct by the Member which in the opinion of M&C is or is likely to be to the detriment of the Programme.


Cancellation and termination of a Member's participation in the Programme shall take effect immediately upon service of the notice of termination by M&C on the Member concerned, which notice may be served by electronic mail.  All Loyalty Points, Rewards and/or Benefits and Privileges earned by that Member as at the date of the notice of termination of membership will be forfeited.

8.         Termination of Membership by Member

Members may cancel their membership at any time by written notice to the M&C Loyalty Club Customer Service at enquiry@mncloyalty.com. A Member will have thirty (30) days from the receipt by M&C of the Member's notice of termination to redeem his or her Loyalty Points. All unredeemed Loyalty Points will be forfeited after this date.

9.         Lapsed Accounts

M&C Loyalty Club membership accounts shall remain valid until cancellation by the Member or M&C, subject to the Terms and Conditions; however,  M&C reserves the right to cancel any Member account if such account has been inactive for a continuous period of twenty-four (24) months or more.

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IV - POINTS

1.         Awarding of Loyalty Points

Loyalty Points are awarded to Members and added to their account in accordance with the terms of their Membership tier. Classic members are awarded Two (2) Loyalty Points for every US$1.00 of Qualifying Spend at Participating Hotels. Gold and Diamond members are awarded Three (3) Loyalty Points for every US$1.00 of Qualifying Spend at Participating Hotels.  Loyalty Points are not awarded on fractions of US$1.00 and Loyalty Points are not awarded on cancelled bookings or bookings which have not been paid for in full.


A Member must quote his or her Membership ID when making any booking in order to earn Points in relation to such booking.  In addition, a Gold or Diamond Member must present his or her Membership Card at check-in and/or when settling the bill on check-out of the Participating Hotel in order to be awarded Loyalty Points. Classic members need to quote the membership number as received in the activation email upon successful registration.  Loyalty points are not awarded for Qualifying Nights for which Frequent Flyer Programme miles are earned and vice versa.


2.         Loyalty Points Have no Cash Value

Loyalty Points have no fixed or ascertainable cash value.  Loyalty Points are not redeemable for cash or any other form of credit, cannot be pledged, and have no value until presented for redemption in accordance with the Terms and Conditions.

Members have no ownership interest in accrued Points and accrued Points are not the property of the Members.  The use of the word "earn" in these Terms and Conditions and in the Programme marketing materials in relation to Loyalty Points shall mean "collect" and shall not infer that the Points have any value until they are presented for redemption under the Programme.

Loyalty Points may not be purchased or sold and are not transferable except as otherwise stated in the Terms and Conditions.

3.         Loyalty Points Adjustments

Loyalty Points listed in a Member's account are subject to change to reflect actual Qualifying Spend, any adjustments and any Programme changes.

Members who believe that their account activity statement is inaccurate must contact the M&C Loyalty Club Customer Service at enquiry@mncloyalty.com. Point adjustments will not be made more than sixty (60) days after the last day of the event to which the claimed Loyalty Points relate. Members must keep all hotel receipts and invoices as they will be required to verify Point adjustment requests.

4.         Validity of Loyalty Points

Loyalty Points are valid for a twenty four (24)-month period, save in the event that a Member's account lapses, is cancelled, or the Programme is terminated for any reason whatsoever when such Loyalty Points shall be deemed to have lapsed on the date of the lapsing or cancellation of the Membership or the termination of the Programme.

5.         Retroactive Claims on Joining

Members cannot claim Points for events at Participating Hotels preceding the date of application for Loyalty Club membership.

6.         Redeemed Points

Points listed as "redeemed" are deducted from a Member's account and can no longer be redeemed or transferred.

7.         Exchange Rate

The rate of exchange used for the conversion of Qualifying Spend incurred in non-US Dollars into US Dollars for the purpose of calculating the number of Points to which a Member is entitled shall be the rate selected by M&C at its sole discretion.

None of M&C and/or any member of the M&C Group warrants or guarantees the accuracy of any rate used for the conversion of Qualifying Spend.  The calculation of the number of Loyalty Points on the basis of the then current currency exchange rate is final and binding on Members and cannot be challenged.

The equivalent value of redemption e-Voucher for food and beverage in the applicable local currency will be calculated at the Participating Hotel's prevailing exchange rate of the day.

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V - QUALIFYING NIGHTS


Qualifying Nights shall refer to the room nights that registered in a Member's record and added to the Member's account if at least one (1) room night was paid for based on the eligible rates at the Participating Hotel at which the Member stayed.

A Qualifying Night shall be registered only to the paying Member in the event where two (2) or more Members have shared the same room.

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VI - REWARDS

1.         Redeeming Points for Rewards

Members may redeem their Loyalty Points for Rewards online at www.mncloyalty.com.  The redemption of Points under the Programme remains at all times subject to applicable laws and these Terms and Conditions.

Rewards are offered by Redemption Partners.

Members must have the required number of Points in their account prior to attempting to redeem Loyalty Points for Rewards. All offers and rewards are subject to availability.

M&C reserves the right to delete, add, modify or substitute Rewards and the number of Loyalty Points required to redeem the Rewards or award selections in this Programme at any time.

2.         Redemption of e-Vouchers

Redemption of Rewards will be in the form of e-Vouchers and is subject to the terms and conditions and restrictions imposed by the Redemption Partners.

The number of Loyalty Points required for redemption of Rewards is subject to change at any time.

E-Vouchers are valid only at retail locations or at the online store of the Redemption Partner concerned and have no cash value.

E-Vouchers cannot be returned or exchanged.  Expired, lost or stolen e-Vouchers cannot be reissued. The choice of e-Vouchers is subject to change without notice.

E-Vouchers are void in jurisdictions where the issue thereof is prohibited.

All e-Vouchers must be redeemed in accordance with the procedures specified on the e-Voucher or the procedures specified by the Redemption Partner concerned.

E-Vouchers are only valid for the individual named on the e-Voucher and are not transferable.

E-Vouchers may not be redeemed for cash or any other form of credit.  E-vouchers may not be sold or used for commercial gains and doing so is a Programme violation.  Identification may be required for e-Voucher redemption. Unused portions of partially redeemed e-Vouchers shall be considered fully redeemed. No credit will be given for partially used e-Vouchers.

E-Vouchers must be used by the stated expiration date after which they will have no value and cannot be presented for redemption.

Room nights book through the Programme are not travel agent commissionable.

3.         LIMITATION OF LIABILITY

M&C, ITS PARENT COMPANY, SUBSIDIARIES, AFFILIATES, FRANCHISEES AND AGENTS MAKE NO GUARANTEES, WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESSED OR IMPLIED, WITH RESPECT TO THE PROGRAMME AND ANY REWARDS ISSUED THEREUNDER, AND SHALL NOT BE LIABLE FOR ANY LOSS, EXPENSE (INCLUDING, WITHOUT LIMITATION, ATTORNEYS' FEES), ACCIDENT OR INCONVENIENCE THAT MAY ARISE IN CONNECTION WITH THE USE OF SUCH REWARDS OR AS A RESULT OF ANY DEFECT OR FAILURE OF SUCH REWARDS. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY DISCLAIMED.

4.         Tax Liability

Loyalty Points or Rewards received through participation in the Programme may be subject to tax liability. All tax liability, including and without limitation, disclosure connected with the receipt and/or use of Loyalty Points or Rewards shall at all times be the responsibility of the Member.

5.         Independent Contractors

Redemption Partners are independent contractors of M&C. Nothing herein or in any other material relating to the Programme, including without limitation the use of the word "partner", is intended or shall be construed as establishing any agency, partnership, or joint venture relationship between M&C or any other member of M&C Group and Redemption Partners.

M&C, M&C Group companies, franchisees and agents are not responsible or liable for the conduct of Redemption Partners and/or their programmes or services, including without limitation any changes in or discontinuance of their services or the delivery of products or services offered by them.

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VII - BENEFITS & PRIVILEGES FOR M&C LOYALTY CLUB GOLD AND DIAMOND MEMBERS

1.     Redeeming For Benefits and Privileges

The Benefits and Privileges offered under the Programme shall, at all times, be determined by M&C at its sole discretion.  M&C reserves the right to cancel, delete, amend, add, modify or substitute Benefits and Privileges in this Programme, at any time and from time to time. All terms and conditions governing Benefits and Privileges will be updated on www.mncloyalty.com from time to time.


2.         Benefits and Privileges available to M&C Loyalty Club Members

Members currently are entitled to the following services and recognition as Benefits and Privileges at Participating Hotels for each membership tier. All Benefits and Privileges are subject to availability and services may vary between Participating Hotels.

a)        M&C Loyalty Club Classic Members

  • Two (2) Loyalty Points for every US$1.00 of Qualifying Spend at Participating Hotels.
  • Free use of Wi-Fi at Participating Hotels.
  • Exclusive Classic Member offers as specified on the M&C Loyalty Club Website from time to time. 
  • Airline miles, available only for Qualifying Spend on Qualifying Nights. Airline miles are available only with partner airlines. Please refer to the following website link for a complete list: http://www.millenniumhotels.com/programmes.html. Members may choose between Loyalty Points or Airline Miles for Qualifying Nights but cannot choose both.   

b)       M&C Loyalty Club Gold Members

  • Three (3) Loyalty Points for every US$1.00 of Qualifying Spend at Participating Hotels
    Free use of Wi-Fi at Participating Hotels.
  • Early check-in at 10 a.m. local time at no additional charge, subject to availability and Member request for the same at the time of reservation.
  • Exclusive Gold Member offers as specified on the M&C Loyalty Club Website from time to time. 
  • Two (2) complimentary room upgrade e-vouchers per membership year.  E-vouchers are issued to Members upon being upgraded or renewed to ‘Gold’ status. E-vouchers are subject to the Terms and Conditions and such other terms as M&C may publish or issue to Members.
  • 20% off Weekend Stay e-voucher for birthday, is issued to the Member via e-mail at the registered e-mail address and on birthdate stated on the members profile. Should the members profile have no birthdate stated, the e-voucher will be sent to the member on 1st January of the year. E-vouchers are sent to members on their birthday. E-vouchers are subject to the Terms and Conditions and such other terms as M&C may publish or issue to Members.
  • 1-For-1 dining e-voucher for birthday, is issued to the Member via e-mail at the registered e-mail address and on birthdate stated on the members profile. Should the members profile have no birthdate stated, the e-voucher will be sent to the member on 1st January of the year. E-vouchers are sent to members on their birthday. E-vouchers are subject to the Terms and Conditions and such other terms as M&C may publish or issue to Members.
  • Airline miles, available only for Qualifying Spend on Qualifying Nights. Airline miles are available only with partner airlines. Please refer to the following website link for a complete list: http://www.millenniumhotels.com/programmes.html.  Members may choose between Loyalty Points or Airline Miles but cannot choose both.   

c)        M&C Loyalty Club Diamond Members

  • Three (3) Loyalty Points for every US$1.00 of Qualifying Spend at Participating Hotels.
  • Free use of Wi-Fi at Participating Hotels
  • Early check-in at 10 a.m. local time and late check-out at 4 p.m. local time, in each case at no additional charge and subject to availability and Member request for the same at the time of reservation.
  • Exclusive Diamond Member offers as specified on the M&C Loyalty Club Website from time to time. 
  • Four (4) complimentary room upgrade e-vouchers per membership year.   E-vouchers are issued to members upon being upgraded or renewed to ‘Diamond’ status. E-vouchers are subject to the Terms and Conditions and such other terms as M&C may publish or issue to Members.
  • 20% off Weekend Stay e-voucher for birthday, is issued to the Member via e-mail at the registered e-mail address and on birthdate stated on the members profile. Should the members profile have no birthdate, the e-voucher will be sent to the member on 1st January of the year. E-vouchers are sent to members on their birthday. E-vouchers are subject to the Terms and Conditions and such other terms as M&C may publish or issue to Members.
  • 1 for 1 dining e-voucher for birthday, is issued to the Member via e-mail at the registered e-mail address and on birthdate stated on the members profile. Should the members profile have no birthdate stated, the e-voucher will be sent to the member on 1st January of the year. E-vouchers are sent to members on their birthday. E-vouchers are subject to the Terms and Conditions and such other terms as M&C may publish or issue to Members.
  • A twenty per cent (20%) discount off the total food & beverage bill at Participating Hotels' owned and operated Food & Beverage outlets (excluding room service) for Diamond tier Members. This discount cannot be combined with other discounts or promotions.
  • Airline miles, available only Qualifying Spend on Qualifying Nights. Airline miles are available only with partner airlines. Please refer to the following website link for a complete list: http://www.millenniumhotels.com/programmes.html.  Members may choose between Loyalty Points or Airline Miles but cannot choose both.   
     

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VIII - MISCELLANEOUS

1.         Personal Data and Update of Personal Information


The information provided to M&C by the Member during the registration process and the booking of any room under the Programme will be handled by M&C as data controller in accordance with applicable data protection requirements.  The information may be used by M&C and transferred to other members of the M&C Group, third parties engaged by the M&C Group and Redemption Partners, in each case both within and outside of the country or jurisdiction where M&C and/or Participating Hotels are located (including to countries outside the EU and Singapore), for purposes of managing and fulfilling your registration application and your membership, for enabling you to take advantage of the membership in the M&C Loyalty Club, for M&C Group’s internal reporting purposes, and for other purposes as set out in the Terms and Conditions or permitted and/or required under applicable law. M&C will be responsible for data security and will ensure appropriate technical and organisational measures are in place. Except as set out above, M&C will not use Member information given for any other purpose unless the Member agrees or unless M&C is required or permitted to do so by applicable law. By agreeing to the Terms and Conditions and completing the registration application or joining as a Member, you are signifying your consent to your personal data being processed in accordance with this clause.

Each Member is responsible for advising M&C of any personal information changes. A Member may choose to update his or her personal information via www.mncloyalty.com.   Members have a right of access to their data by sending a written request to M&C Loyalty Club Customer Service at enquiry@mncloyalty.com.

Data collected in conjunction with the Programme shall be considered the property of M&C at all times.

2.         Use of Information Collected

M&C may share a Member's data and information which it collects as part of this Programme with its personnel and with companies which are within the M&C Group or which operate hotels under a franchise agreement with a member of the M&C Group. M&C may also share this information with selected third parties who offer goods or services that may be of interest to Members or with other companies and entities with whom it has entered into cooperative or co-sponsored promotions, products or services.  This is an opt-in benefit for Members who have checked the relevant box during the registration process or within the Member’s account settings.

3.         Legal Requirements - Disclosure of information

Subject to applicable law, M&C will also disclose a Member's data and information, without the Member's permission, if M&C believes, in good faith, that such disclosures are required by any applicable law or court order or if such disclosures are necessary to investigate activities that may be harmful or injurious to the M&C Group or to the M&C website, to hotel guests, employees, or agents or to any Participating Hotels.

4.         Service Providers

M&C relies on third parties to provide services both through the M&C Loyalty Club website and in other communications with Members and potential Members of the Programme. While M&C generally requires such service providers to conform to these privacy policies and guidelines, M&C cannot control and shall not be responsible for their conduct if they fail to abide by these policies and guidelines.

5.         Third Party Websites

M&C cannot control and is not responsible for the collection of personal information by third-party websites, including websites owned or controlled by Redemption Partners, hotel room sellers, travel companies, or other distributors or any websites not controlled or authorised by M&C. Members may be able to access third-party websites through links on the M&C websites. Such third-party websites have their own separate privacy practices.  M&C has no control over and no responsibility or liability for the practices and policies implemented by such third parties on their websites. Certain third-party websites may have received permission from M&C to use M&C trademarks, but may not provide a link to these Terms and Conditions or to the M&C Privacy Policy located at http://www.millenniumhotels.com/utilities/privacy-policy.html.  Members should communicate directly with the operators of such websites to obtain information about their privacy practices and policies.

These Terms and Conditions and the M&C Privacy Policy do not cover customers who enter the M&C websites through links from non-M&C sites, such as those of advertisers or other content providers.

6.         Anti-Bribery

Each Member shall:

i.      comply with all applicable laws, statutes, regulations and codes relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010;

ii.    not engage in any activity, practice or conduct which would constitute an offence under the Bribery Act 2010 if such activity, practice or conduct had been carried out in the UK;

iii.   comply with M&C Group’s Ethics, Anti-bribery and Anti-corruption Policies (available at http://www.millenniumhotels.com/corporate/investors/policies.html), in each case as the M&C Group may update them from time to time; and

iv.   have and shall maintain in place throughout the term of this agreement its own policies and procedures, including but not limited to adequate procedures under the Bribery Act 2010, to ensure compliance with the obligations in this clause, and will enforce them where appropriate. 

7.         Governing Law

These Terms and Conditions shall be governed and construed in accordance with English Law.

8.         Effective Date

These Terms and Conditions were last updated effective as of 31 July 2014 and may be amended from time to time.

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