FAQ

1.		What is M&C Loyalty Club?
2.		Which hotels are participating in this programme?
3.		How many tiers of membership are there?
4.		Will I be issued a membership card?
5.		What is validity period of membership?
6.		Is there a membership fee?
7.		Will I qualify for membership? How do I sign up?
8.		How long is the application process?
9.		How do I earn points?
10.		Will i be entitled to points for my previous stays if i have just become a member today?
11.		What is the difference between a qualifying room night and a qualified stay?
12.		Will I be entitled to my tier membership benefits if I am booked on non-eligible room rates?
13.		How do I know how many points I've earned?
14.		Are my points transferable?
15.		Do my points have an expiry date?
16.		How do I redeem my points?
17.		After redemption is confirmed, am I able to cancel or change the redemption item?
18.		What if i accidentally use the redemption voucher twice?
19.		Are my rewards vouchers transferable? Do they expire?
20.		I just moved house. How do i update my contact details?
21.		How do i use my free room night voucher?
22.		What if i can't remember my password or login ID?
23.		How do i log-in to my account from 1st October 2010?
24.		Terms & Conditions
25.		Contacting Us

 

M&C Loyalty Club is Millennium & Copthorne's newly revamped global guest recognition programme. From complimentary stays to exclusive privileges and a host of lifestyle treats, the programme recognises and rewards our frequent guests. The programme replaces the previous Asia-based FGR programme.

Across the globe, M&C Loyalty Club will be rolled out in phases by regions.


 

Currently only Millennium & Copthorne hotels in Asia, Europe, Middle East and United States are participating in this programme. We will keep you updated as and when more hotels come onboard.

Click here for full list of participating hotels.


 

There are three membership tiers: Classic, Gold and Diamond.

Members will be able to earn loyalty points for every qualifying hotel stay, and redeem these for a range of rewards from dining e-Vouchers, to complimentary stays and more.

Our Classic membership qualification period is 12 months from the date of enrolment. Membership will be renewed for another year upon a minimum of one qualifying stay during this period. Membership is open to all guests.  Members who achieve four or more qualifying stays in their Classic membership year will enjoy an upgrade to Gold status.

Gold members enjoy a host of premium privileges, including complimentary room upgrades, fast-track check-in, and broadband benefits at participating hotels. Valid for two years from the date of qualification, members will need to achieve four or more qualifying stays during the membership period to renew your Gold status.

Receive an upgrade to our most prestigious Diamond membership when you achieve 12 qualified stays during any twelve month period during your two year Gold membership period. Valid for two (2) years from the date of qualification, members will need to achieve 12 or more qualifying stays during the membership period to maintain Diamond status.

At this stage, memberships are offered as single memberships only.

 

Cards will only be issued for Gold & Diamond membership. No membership card will be issued for Classic membership.

Upon successful submission of completed online registration form, an email notification with an auto-generated Classic membership ID will be sent to the applicant’s pre-designated email address.
 

 

The Classic membership is valid for one (1) year, whereas the Gold and Diamond memberships are valid for two (2) years from the date of qualification. 

Classic members are required to achieve at least one qualifying stay for membership to be renewed. Enjoy an upgrade to Gold status with four to eleven qualifying stays in the Classic membership year.

Gold members will be upgraded to Diamond status if 12 or more qualified stays are achieved during the Gold membership year.

 

There is no membership fee to join M&C Loyalty Club.


 

Anyone can join the programme. The Classic membership is open to individuals who are 21 years of age or above.

Upon enrolment, you will receive your registration details. Quote your membership number whenever you make a reservation at any of our hotels to start earning points. Gold and Diamond members may present their membership card while Classic members can quote the membership number in the activation email received upon successful registration.

 

   

Once your registration has been confirmed, you will receive a confirmation email with your login ID and password. With this, you can immediately start earning points when you next make a reservation.



 

Points cannot be accumulated for stays before the registration of the membership.

 
 

Yes, Gold and Diamond members are still eligible for their membership benefits if they are booked under a non-eligible room rate.


 

Simply log in to your account to manage your account. You will be able to view your points balance, redeem rewards and change your personal details. Please allow up to four weeks for your account to be updated.


 

Loyalty points are non-transferable, nor exchangeable for cash.


 

Loyalty Points are valid for a twenty four (24)-month period, save in the event that a Member's account lapses, is cancelled, or the Programme is terminated for any reason whatsoever when such Loyalty Points shall be deemed to have lapsed on the date of the lapsing or cancellation of the Membership or the termination of the Programme.


 

Log in to your account to redeem points online at anytime. Once you have made your selection and submitted your redemption, you will receive an email with your e-Voucher.

The e-Voucher are subject to the terms and conditions as listed on the voucher.


 

We regret that there is no cancellation or change allowed on the redemption item once you have submitted your request. Use of the e-Voucher is subject to the terms and conditions stated.


 

Rewards e-Vouchers are valid for three months from the date of issue. All e-Vouchers are non transferable.   


 

To change your personal details, log in to your account and select "My Details".

 

To reset your password, you can go to the following link, http://www.mcloyaltyclub.com/MCLCForgotPassword.aspx or simply send us an email with your name, address and email address.


 

We have upgraded to a new system since 1st October 2010, this upgrade include a few enhancements to the M&C Loyalty Club website. One of this has been changes in the member log-in site: From 1 October 2010, you will be able to log in to your account using your registered email address instead of your 16-digit membership number. We seek your cooperation in verifying your email address under your profile, to ensure the smooth transition of your account into the new systems.
 
You may experience slight disruptions to the website and redemption services during this upgrade, and we seek your kind understanding in the matter. For any enquiry, you may still contact us at enquiry@mncloyalty.com.



 

The full set of terms and conditions governing the M&C Loyalty Club, which may be amended from time to time, is available at  http://www.millenniumhotels.com/loyalty/tnc/index.html.